Frequently Asked Questions
π₯οΈ General
Q1: What is Zafar Computers?
Zafar Computers is a trusted computer and electronics store based in Rawalpindi, Pakistan, offering a wide range of desktops, laptops, accessories, and tech gadgets both in-store and online.
Q2: Do you have a physical store?
Yes, our physical store is located in Rawalpindi. You are welcome to visit us during business hours to explore our range of products.
Q3: Do you sell genuine products?
Absolutely! All our products are 100% original and sourced from authorized distributors and manufacturers.
π» Products & Availability
Q4: What types of products do you offer?
We offer laptops, desktop PCs, LED monitors, hard drives, SSDs, RAM, graphics cards, motherboards, accessories, mobile chargers, USB cables, speakers, headphones, and much more.
Q5: How do I check if a product is in stock?
Product availability is updated in real-time on our website. If a product is out of stock, it will be marked accordingly.
Q6: Can I request a product thatβs not listed?
Yes, you can contact us with your requirements, and weβll do our best to source it for you.
π³ Orders & Payments
Q7: How do I place an order?
Simply browse our website, add products to your cart, and proceed to checkout. You can create an account or checkout as a guest.
Q8: What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfers, and online payments via debit/credit card and Easypaisa/JazzCash.
Q9: Is it safe to shop on your website?
Yes, our website is secure and SSL-encrypted to protect your personal and payment information.
π Shipping & Delivery
Q10: Do you offer delivery across Pakistan?
Yes, we ship nationwide via trusted courier services.
Q11: How long does delivery take?
Delivery usually takes 2β7 working days, depending on your location.
Q12: What are the shipping charges?
Shipping charges vary based on the size/weight of the product and your delivery location. Charges are calculated at checkout.
π Returns & Warranty
Q13: What is your return policy?
We offer a 3β5 day return window for eligible items. Products must be unopened, unused, and returned in original packaging. Visit our Return & Refund Policy page for details.
Q14: Do your products come with warranty?
Yes, all new products come with manufacturer or store warranty, details of which are provided on each product page. Used products have check only warranty.
Q15: How do I claim a warranty or file a return?
Contact our support team via email, WhatsApp, or call with your order number and issue details. We'll guide you through the process.
π Support & Contact
Q16: How can I contact Zafar Computers?
You can reach us via:
- Phone: 0310 540 3770 | 0320 854 5772
- WhatsApp: 0310 540 3770 | 0320 854 5772
- Email: info@zafarcomputers.pk
- Visit us: at our Rawalpindi store (see Contact Us page)
Q17: Do you offer technical support?
Yes, we offer basic setup assistance and technical guidance for products purchased from us.